Complaints Procedure

Our approach

We take complaints seriously and aim to resolve them fairly and promptly. Most issues can be sorted with a direct conversation.

Step 1 — Contact us

Email partnership@strongeiflushing.world or call +64 4 237 0990. Include your name, invoice or enquiry reference, and a clear description of the issue. We acknowledge complaints within two business days.

Step 2 — Internal review

A senior team member will investigate and propose a resolution within ten business days. This may include a revised deliverable, partial refund, or other remedy consistent with the Consumer Guarantees Act and our Return Policy.

Step 3 — Escalation

If you remain dissatisfied, request escalation in writing. We will provide a final response within ten further business days.

External options

• Consumer Protection (MBIE): consumerprotection.govt.nz
• Disputes Tribunal: for claims up to $30,000 — justice.govt.nz/tribunals/disputes-tribunal
• Privacy Commissioner: for privacy concerns — privacy.org.nz

Privacy complaints

See our Privacy Policy for how we handle personal information and your rights under the Privacy Act 2020.

Physical address

Strongeiflushing, 27 Aotea Drive, Aotea, Porirua 5024, New Zealand.